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Share some Microsoft Specialist exams for Microsoft Dynamics CRM MB2-714 exam questions and answers below.
You implement Unified Service Desk in your Dynamics CRM organization. You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked. What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution. 
A. forms 
B. action calls 
C. scriptlets 
D. Window navigation rules 
Answer: AB

You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements: 
? Provides customer service representatives with a pop-up window initiated by the phone system 
? Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM 
Which technology should you include in the recommendation? 
A. the interactive service hub 
B. FieldOne 
C. Microsoft Parature 
D. Unified Service Desk 
Answer: B

You plan to create a service activity. You need to identify which types of participant can have defined work hours. Which two participant types should you identify? Each correct answer presents a complete solution. 
A. resource group 
B. site 
C. user 
D. equipment 
Answer: BC

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